There's big news in Connected Technologies World. We've moved to snazzy new digs! It's pretty exciting and we all love the new space located on the top floor of the extensively renovated Old Shoe Factory in downtown Brampton.

Our new office address is below and our phone numbers will remain unchanged.

57 Mill Street North, Suite 304
Brampton, ON L6X 1S9

If you're in the Brampton area, why not drop in for a chat and say Hi. We'd love to see you.

Georgetown, ON - Jan 25, 2009 - Connected Technologies Inc, a leading Managed Service provider, has launched CTI NetMonitor, a full suite of advanced monitoring solutions now available for its managed hosting/IT customers. Utilizing the platform of partner, ManageEngine, CTI NetMonitor provides in-depth data and analysis to better anticipate IT needs for business success. This offering, which will be expanded to all product lines later this year, represents strategic momentum in working together with best-of-breed companies to provide Connected Technologies customers a valuable range of products and services.

With CTI NetMonitor, Connected Technologies customers can choose the services and features, from basic to highly complex, that are most vital to their business success. These services are available through CTI NetMonitor's on-demand platform interface, which provides anyone in the organization, from CEO to system engineer, understandable, information on how application and system components are working together. This real-time data gives insight into potential issues so they can be proactively addressed in the most efficient and timely way.

The CTI NetMonitor suite offers a range of service levels along with additional features to choose from. The service levels are each comprised of a combination of full OS monitoring, application/database instance monitoring, URL monitoring, and TCP-port monitoring, tracking pre-determined and customized metrics for a given instance determined by the user. These services are completely automated and send instant alerts when a set threshold is exceeded or an event is detected.

Using the CTI NetMonitor platform interface, these services and features can be configured on-demand for individual servers. CTI NetMonitor provides a comprehensive library of metric "templates", providing full control over the instrumentation and data collection of performance metrics. This allows users to gain deep visibility into operating system and application variables and proactively pinpoint issues and minimize downtime.

At Connected Technologies we strive to assure that all of our external communications to your company's network resources are managed using the latest and most effective security methods available today. It is through this initiative that we are improving the way that we connect to your vital resources through the use of the latest remote support technology powered by Bomgar.

With Bomgar as our remote support partner, Connected Technologies will deliver secure and consistent remote support based on one of the strongest remote support security technology available today. As an added security measure; with the included connection logging feature, your company will now be able to review who and when connections have been made to your servers and workstations from anywhere in the world while having access to video recordings of all of our support sessions.

The choice to upgrade our method of Secure Server Remote Support has been based on a number of key factors namely security, reliability, consistency, and flexibility. In our research upon choosing Bomgar we found a balance between these factors and a foundation to extend our services to support your company's servers, workstations and connected devices utilizing industry leading 256 bit encryption!

It is at this time we are pleased to announce that this deployment of the Bomgar technology and equipment has been fully completed in our Toronto Data Center and on all of our support systems. To start a remote support session please click here or open a support ticket.

Despite our best efforts, Connected Technologies networks don't yet build or manage themselves. So we're looking for some tech-savvy guys and gals to help build and maintain these expanding networks and technological infrastructure while delivering the exceptional customer service levels we are synonymous with.

While we're looking for independent thinkers and innovators, team members should be able to follow technological direction well. This will be an exceptional learning experience: you will be working with a highly skilled team and get the opportunity of a lifetime to gain expertise in innovative IT solutions and services.

Do those activities sound oddly satisfying to you? If so, please email employment@connectedgear.com with a brief description of yourself and your relevant work experience including resume.

Connected Technologies is pleased to announced the availability of an advanced, near-continuous data protection (CDP) service that enables dedicated server and enterprise customers to protect their critical data from anywhere on the Internet. The new CDP service offers automated, secure backup and Web-based data recovery, ensuring that online businesses and corporations can quickly recover key information in the event of hardware failure, data corruption or a host of unforeseen circumstances.

We have partnered with R1Soft to deliver a complete portfolio of cost effective, customizable backup solutions. Services range from managed backup and recovery to a high-performance, dedicated CDP Center capable of protecting large numbers of servers with customer administered policies and Web-based recovery.

All the solutions provide the ability to: schedule restore points on an ongoing basis, selective file or folder recovery, and true bare metal restore capability to quickly recover an entire server after a system disaster.

The new data protection and recovery services are the latest in a portfolio of enterprise- class infrastructure and management solutions available to enhance the availability, security and performance of online and corporate IT applications based on our state-of-the-art network and Data Center.

Connected Technologies is pleased to announce the release of CTI Post 5.6. This latest version is immediately available to all customers with active CTI Post accounts.

Although this is a minor update, it includes quite a few new and exciting features:

An image manager which is separate from the WYSIWYG editor. The image manager makes it easy to manage all of your images in the one place. You can batch upload multiple images at once, edit, rename and delete, etc. The slick upload interface can easily handle hundreds of images at once.

32 new email professionally developed and designed templates.

The bounce processing wizard has been redesigned to be a LOT easier to use. It's now a clear, step-by-step wizard and mail server settings can be auto detected.

A new WYSIWYG editor which includes functions such as unlimited undo/redo and copy/paste.

There's a new dashboard with useful metrics (such as overall list activity and per-campaign reports), campaigns filtered by status.

Your subscribers can confirm their unsubscribe request when they click an unsubscribe link in an email instead of being removed straight away.

Connected Technologies is pleased to announce the expansion of our 151 Front Street data center.

With this latest expansion completed we have increased our Toronto data center footprint and capacity by 75%. The Toronto data center is designed to deliver enterprise and corporate level managed hosting services including Hosting, Dedicated Servers, Virtual Servers, Network, Storage, Backup and System Monitoring.

This expansion is fuelled by consistent demand from our customers resulting in the rapid growth in the Toronto data center we have experienced over the past year.

We believe this expansion will position us to attract additional enterprise and corporate customers who are looking for Toronto based data center services with the best combination of facility, security and service for their money.

After 12 months of development and testing Connected Technologies is pleased to announce the immediate availability of CTI Post 5.5. This new version includes a number of advanced features such as split testing, triggers and automatic event logging and was designed to give customers all the tools they need to automate email marketing efforts and newsletter distribution.

This is a major upgrade which includes many advanced features, all designed to make managing your email campaigns and mailing lists more simple while reducing the workload associated with becoming a better email marketer. New features include:

Split Testing
Choose 2 or more emails to send to a sample of your list. The winning email (based on open rate or click rate, your choice) is sent to the rest of your list automatically after a predetermined period of time.

Triggers
Create recurring birthday emails, move/remove contacts to/from multiple lists based on if they've opened your email or clicked on a specific link and lots more.

Event Logging
Manually log events such as phone calls and meetings. Automatic event logging creates an event for a contact when they receive an email/autoresponder, open an email or click a link so you or your team have full visibility into their actions at all times, making you a more informed salesperson.

Recent Activity Log
Your recently accessed items (contacts, lists, campaigns, etc) are always available across the top of the screen making it easier to get back to where you left off.

Contact List Grouping
Use folders and drag-and-drop to sort and organize your contact lists into manageable groups. Ideal for email marketers with dozens or hundreds of lists.

20 New Built-In Email Templates
There are 20 new email templates which work in all popular email clients including Outlook, Yahoo, GMail and Hotmail.

All existing CTI Post subscribers will automatically have access to this latest version without the need to make any changes or updates demonstrating the power and flexibility of our Managed Services.

For additional information and a complete list of CTI Post features please visit http://www.connectedgear.com/services/mailing_list_manager.php.

Connected Technologies is delighted to make immediately available managed hosting servers running the latest version of Parallels award winning control panel software Plesk 9 and Adobes premier development platform ColdFusion 8. This new managed hosting solution has been specifically developed to meet the evolving needs of our clients, partners, and resellers.

Running on a proven Linux platform which delivers flexible, reliable and high performance capabilities this latest hosting option is sure to be a home run with ColdFusion developers and companies which require ColdFusion services.

For more information on our managed hosting plans please visit http://www.connectedgear.com/hosting/webhosting.php.

Connected Technologies has teamed up with Sugar, the market leading commercial open source CRM application which delivers a feature-rich set of business processes that enhance marketing effectiveness, drive sales performance, improve customer satisfaction and provide executive insight into business performance. Supported by deep collaboration and administration capabilities that adapt to how your company operates, our SugarCRM enabled servers are sure to delight customers of all sizes across a broad range of industries.

Connected Technologies can rapidly deploy and managed a customized VPS or Dedicated Server with SugarCRM Community Edition at no extra cost! Our state-of-the-art data center delivers a secure, fully scalable and affordable hosting environment so you can go on with your business and leave the rest to us.

Connected Technologies will immediately offer and install SugarCRM on all of our managed VPS and Dedicated Servers at the time of setup. Already a client and want SugarCRM on your VPS or Dedicated Server? Please contact us today and a knowledgeable member of our support team will assist you.

Connected Technologies is pleased to announce the immediate availability of Plesk 9 on our VPS & Dedicated Servers.

There are many new features in Plesk Panel 9 such as enhanced interface for efficient navigation and the addition of a Reseller mode which will enable Resellers to better manage their VPS and Dedicated Servers to more efficiently organize their offerings.

Pleask 9 also offers integration with services such as the Application Packaging Standard (APS) Catalog and Plesk Billing 6.0. The APS Catalog gives our clients access to hundreds of pre-packaged applications. The integration of Plesk Billing offers Connected Technologies Resellers a fully featured web hosting automation solution.

The new version of Plesk shows changed style that adopts a Windows Vista alike interface. It makes task management very simple. It is available from a drop-down menu on the applications home page. Plesk 9 also offers an improved ability for our VPS & Dedicated Server customers to monitor statistics and other information about the resources they use.

Plesk 9 also enables you at every access level to obtain a full or partial backup within the scope of your visibility. The backup can contain just the control panel configuration or services content, and can be stored on the local server or on a server outside your VPS or Dedicated Server.

We're pleased to announce the launch of our new Customer Support Center. With this new system, we're able to better serve your needs, respond to your requests, and allow you to take better advantage of all of the resources we have to offer.

Although we're very proud of our reputation and have received great feedback from clients over the years about the high quality of our customer service, we're confident that our new system will allow us to serve you even better!

Our new Customer Support Center has the following great new features:

Knowledge Base

With our new system, you're able to create a support request ticket yourself online in seconds. Using an intelligent matching feature, our system will try to match your help request with a relevant article from our Knowledge Base to help you resolve your issue instantly. While the Connected Technologies Support Team will be standing by to serve you as always, our Knowledge Base allows you to get solutions with zero delay to many common problems you may face.

Ticketing System

The new Support Center ticketing system allows you to do much more than in the past. The ability to post code and even file attachments are just a few enhancements. Creating a ticket is simple. Visit the Support Center and click the Submit a Ticket icon. Choose the department you need to contact then fill out the simple form and then BAM! You've created a new ticket and request.

Stay Informed with News Bulletins

Our support staff can now keep you in-the-know with the latest news from Connected Technologies. You'll find updates on new Connected Technologies services, features, server upgrades, and sales promotions.This information will be available 24x7x365.

You can access the Support Center under the support tab on our website or by visiting https://support.connectedgear.com.

After several months of development, our redesigned website is now available. Overall it's lighter, brighter, and more approachable. Our new site was designed purely with functionality and ease of use in mind, which is an effort to further contribute to a pleasant customer experience.

We've had a number of developers working on the site for the past months, but this is the first phase release of our new web presence. Of course, we're looking forward to further development on some new online features which will be available soon!

With the release of our new site we will also be launching a new version our "Communications" email/newsletter feature which will be immediately available to existing clients and subscribers.

If you have any questions or comments relating our new website please contact us.

CTI Online Backup version 5.5 is released. We have spent great effort in re-designing the user interface of our software. In version 5.5, all the client-side software will come with clean, sleek and streamlined interface. It is easy-to-use while delivering powerful features with just a few clicks.

With Continuous Data Protection, together with our In-File Delta incremental / differential backup technology, whenever a file is saved, the changed part will be backed up to our Backup Servers. Therefore, the backed up data is synchronized with the live data. All versions of changes are kept on the backup server and ready to be restored at any time. It is an ideal feature for businesses that have frequent changes to their critical data, e.g. financial institutions, design and architectural firms, etc.

We are certain version 5.5 will provide clients with increased backup functions and features while provide the reliability they have been accustomed too.